Default AI Chat labeling metrics and prompts

Chat Topics

name: Chat Topics

name_for_ai: chat_topics

description_for_ai:

Identifies all key topics discussed during the chat.

Customer Sentiment

name: Customer Sentiment

name_for_ai: customer_sentiment

description_for_ai: 

Classification of the customer's overall sentiment based on the customer's tone, language, and emotional state. Outputs Positive, Neutral or Negative. Neutral if the sentiment was unclear.

Issue Resolved Status

name: Issue Resolved Status

name_for_ai: issue_resolved_status

description_for_ai:

Determines the final resolution status of the primary issue or query of the customer. Resolved if the issue was resolved during the conversation, Escalate if it needed escalation or off-line reply like email or Unresolved if there wasn’t resolution.

Initial Contact Reason 

name: Initial Contact Reason 

name_for_ai: initial_contact_reason

description_for_ai: 

Summary of the customer's initial reason for contact in a single, concise sentence.

Count of products or services mentioned

name: Count of products or services mentioned

name_for_ai: count_of_products_or_services_mentioned

description_for_ai: 

Count of the total number of distinct product or service names mentioned by the customer in the chat.