Different types of interactions
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      2. Interaction Builder
      3. Different types of interactions

      Build one-to-one online experience with Video Calls

      With giosg’s Video Call, personal face-to-face conversations become a part of your online experience and your customers feel more connected with your brand and more confident in their buying decisions.

      Getting started

      Downloading the giosg app

      • Download the giosg app from the App Store on your iOS device, or Google Play Store on your Android device.

      Screenshot 2022-10-19 at 12.45.50

       

      Logging in and notifications

      • Launch the giosg app and log in with your giosg chat credentials.
      • When logging in for the first time on iOS: 
        • Select ALLOW push notifications
      • When logging in for the first time on Android:
        • Select ALLOW to take pictures and record video and audio
        • Enable giosg calling account in your phone by selecting OPEN SETTINGS
        • Select ALLOW to manage and make phone calls

      Screenshot 2022-10-19 at 12.46.23

      Going online and chatting

      • Click “Start” to go online when you want be available for your website visitors.
      • When you have pressed start, you will get notified when a new chat starts.
      • Click “Stop” to go offline.
      Screenshot 2022-10-19 at 12.47.16

      Starting a call

      The agent's side

      • A notification appears on your screen that lets you
        know there is a call waiting.
      • Accept the call by clicking on the green phone.
      • Allow the use of your microphone and camera.

      Screenshot 2022-10-11 at 15.57.38

      Note! Video call is a feature that needs to be activated separately, so if you don't have video calls yet, contact support@giosg.com or chat with us!



      The visitor's side

      • The visitor initiates the call  by clicking a button on your website.
      • When the call starts, the visitor is asked to allow use of microphone and camera.
      • Using the camera is optional, meaning that the visitor can stay anonymous.

      Screenshot 2022-10-13 at 11.18.17

       

      Starting a call from a chat

      • You can always convert a chat conversation to a video (or audio) call.
      • Click on the camera icon at the top right corner of the screen when chatting in the giosg app to start a call.
      • You can go back to the text chat by clicking the minimize icon at the top right corner.

      Screenshot 2022-10-19 at 12.47.55

       

      Receiving a call

      • When you are receiving a call, you will see a notification on your phone.
      • The notification is showing until someone in your organisation picks up the call.

      Screenshot 2022-10-19 at 12.48.23

      How to video chat

      • Both the agent and the visitor can choose if they want to have the camera on.
      • During your call, you can choose to turn on your camera, change its direction or mute your microphone.
      • Settings for the video call can be found at the bottom of the screen.

      Screenshot 2022-10-19 at 12.48.55

      Technical requirements

      • giosg script 2.0
        Giosg’s video capabilities work with our updated script.
      • Smartphones from mid-range to high-end
        Some low-end phones don’t necessarily meet the technical requirements for our video solutions. In order to ensure the working service, a mid-range to high-end smartphones should be used.
      • Latest Android & iOS version
        In the pilot phase, we have focused on creating a fully working and compatible solution when using the newest phones in the market. To ensure the best possible user experience, please use the latest Android or iOS version in your mobile device.

      Rule of thumb! Smartphone models available within 18 months work.