Agent Chat Actions

Agent Chat Actions are the main controls for managing chat sessions, like minimizing, leaving, or ending chats. They help agents handle multiple conversations smoothly and stay organized.

1. Minimize Chat:

This allows the Agent or Visitor to reduce the chat window to the bottom of the screen without closing the conversation. Each conversation can be minimized individually without the risk of ending or losing it. The chat header stays anchored at the same position, and the conversation continues uninterrupted.

2. (Un)mute Notifications:

Agents can mute or unmute chat notifications either from the header or the closing icon, giving them control over notification preferences during the session.

3. Leave Chat:

Instead of ending the Visitor chat or waiting for it to expire, Agents can leave chats, making them available to colleagues in the Queue. This action is not applied to internal chats, where closing moves the chat back to the main window.

4. End Chat:

This fully terminates the chat session for both the Agent and the Visitor, closing the chat window on the Agent side and archiving the conversation in the chat list. This option is not available for internal chats.