Communication in the chat happens real time and therefore fast replies are key. Using keyboard shortcuts is a great way to save a second or two.
The available keyboard shortcuts are listed below.
Available everywhere in the console
ALT + ENTER - Opens the chat dialog with the longest waiting visitor from the swimlane. If no new chats are waiting, the shortcut can be used to open bubbles randomly from the swimlane.
Chat Dialog shortcuts (Available when a chat dialog is active)
ALT + J - If you have two or more chat dialogs open, moves to the dialog on the left
ALT + K - If you have two or more chat dialogs open, moves to the dialog on the right
ESCAPE - Closes the chat dialog (and ends the conversation after 20 seconds)
Canned Answers shortcuts (Available when Canned Answers dialog is visible)
! - Opens canned answers
ALT + N - Adds a new canned answer by focusing the 'Add new answer' input
ENTER - Adds new Canned Answer if 'Add new answer' is active and it has some text in it, also scrolls to the newly added answer
ESCAPE - Closes the Canned Answers dialog
Tag Editor shortcuts (Available when Tag editor is visible)
# - Opens tags
ESCAPE - Closes the Tag editor