Guides for chat agents

Here you can find user guides for chat agents. The guides can be opened and downloaded from the links below.

The guides can be downloaded from the links below.

Desktop:

Desktop chat User guide

Keyboard shortcuts in giosg chat

Mobile

User guide for chatting in the mobile app

User guide for chatting and taking video calls in the mobile app

Want to start or are you already using the new version of the giosg UI for agents? You can find the guide for that here.