Banning Visitors

For maintaining a secure and regulated environment, ensuring that agents have the tools to address disruptive or inappropriate behavior during support interactions.

The Agents have 3 different options:

  1. Temporarily Restrict Access
    1. Ban a Visitor for a specific duration, effectively limiting their access to the platform.
  2. Second Chance
    1. Offers the ability to unban a Visitor, providing flexibility in managing restrictions based on the nature of the issue or behavior. 

3. IP-Level Control
       a.          Agents can choose to ban the entire IP address associated with the visitor, preventing        them from accessing the platform from any device within that network.