It is possible to connect giosg to your existing Google Analytics or Google Tag manager account.
Connecting giosg to your existing Google Analytics or Google Tag Manager account can be done by following our comprehensive Google Analytics installation guide.
Events that be pushed towards GTM/Analytics when the setup is done:
Chat button clicked eventCategory:
eventCategory: "giosglive"
eventAction: "chatbutton"
eventLabel: "[Current room id]:[Current page URL]"
Visitor received an autosuggest message:
eventCategory: "giosglive"
eventAction: "autosuggested"
eventLabel: "[Current room id]:[Current chat id]:[Current page URL]"
Visitor has chatted a real conversation
eventCategory: "giosglive"
eventAction: "hasChatted"
eventLabel: "[Current room id]:[Current chat id]:[Current page URL]"
Visitor, who has received an autosuggest message, chatted a real conversation
eventCategory: "giosglive"
eventAction: "autosuggestedHasChatted"
eventLabel: "[Current room id]: [Current chat id]:[Current page URL]"
Visitor reached goal
eventCategory: "giosglive"
eventAction: "visitorReachedGoal"
eventLabel: "[Goal name]:[Goal id]:[Current page URL]" eventValue: [Goal value]
Not familiar with goals? Check out our goals guide here.