Connecting giosg to Google Analytics and Google Tag Manager

It is possible to connect giosg to your existing Google Analytics or Google Tag manager account.

Connecting giosg to your existing Google Analytics or Google Tag Manager account can be done by following our comprehensive Google Analytics installation guide.

Events that be pushed towards GTM/Analytics when the setup is done:

Chat button clicked eventCategory:

eventCategory: "giosglive" 
eventAction: "chatbutton"
eventLabel: "[Current room id]:[Current page URL]"

Visitor received an autosuggest message:

eventCategory: "giosglive" 
eventAction: "autosuggested"
eventLabel: "[Current room id]:[Current chat id]:[Current page URL]"

Visitor has chatted a real conversation

eventCategory: "giosglive" 
eventAction: "hasChatted"
eventLabel: "[Current room id]:[Current chat id]:[Current page URL]"

Visitor, who has received an autosuggest message, chatted a real conversation

eventCategory: "giosglive" 
eventAction: "autosuggestedHasChatted"
eventLabel: "[Current room id]: [Current chat id]:[Current page URL]"

 

Visitor reached goal

eventCategory: "giosglive" 
eventAction: "visitorReachedGoal"
eventLabel: "[Goal name]:[Goal id]:[Current page URL]" eventValue: [Goal value]

 

Lead form was shown to visitor*

eventCategory: "giosglive" 
eventAction: "leadFormWasShown"
eventLabel: "[Lead Form name]: [Lead Form id]: [Current page URL]"

Lead form was completed*

eventCategory: "giosglive" 
eventAction: "leadFormWasCompleted"
eventLabel: "[Lead Form name]:[Lead Form id]:[Current page URL]"

* Lead forms that are made with the giosg Lead call feature