Send autosuggest when the chat button is clicked

Creating the rule

  1. Go to Settings -> Rules -> Create new rule

  2. Add the condition “Giosg event triggered:  Chat button clicked"

  3. Add action “Autosuggest chat” and set the message you want to send to the visitors when they click the chat button

  4. Add another condition “Disable capacity check” so that the autosuggest capacity does not block these messages from being sent

Screenshot 2023-10-02 at 15.38.23