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giosg Live for Agents
giosg Live for Agents
Getting started
The basics of Live chat
In-chat features
Calls
Whatsapp
Downloadable guides
Chat Console
General settings
Users and user management
Rules and A/B testing
Giosg script
Technical configurations
giosg Live for Managers
Getting started
Tips for chatting
Rules for Chat
Rooms and room settings
Routers
Chat settings
Apps and integrations
Downloadable guides
Video tutorials
Interaction Builder
Getting started
Building interactions
Design settings
Actions
Different types of interactions
Publishing interactions
Interaction types
Elements
Video tutorials
AI Assistants
The basics
Monitoring and optimising your AI
Reporting
Chat reporting
Interactions reporting
Call reporting
Conversational Reporting
Workflow Builder
Accessibility
Accessible interactions
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Help Center
giosg Live for Agents
giosg Live for Agents
Getting started
The basics of Live chat
In-chat features
Calls
Whatsapp
Downloadable guides
Chat Console
General settings
Users and user management
Rules and A/B testing
Giosg script
Technical configurations
giosg Live for Managers
Getting started
Tips for chatting
Rules for Chat
Rooms and room settings
Routers
Chat settings
Apps and integrations
Downloadable guides
Video tutorials
Interaction Builder
Getting started
Building interactions
Design settings
Actions
Different types of interactions
Publishing interactions
Interaction types
Elements
Video tutorials
AI Assistants
The basics
Monitoring and optimising your AI
Reporting
Chat reporting
Interactions reporting
Call reporting
Conversational Reporting
Workflow Builder
Accessibility
Accessible interactions
giosg Live for Agents
Guides on how to use the giosg UI as an agent for communicating with your customers and website visitors.
Get Started with the Live 2.0 experience
Getting started
First time log-in
Profile settings in the Agent profile card
Two factor authentication setup (2FA)
Installing the giosg extension
Sound settings
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The basics of Live chat
Go Online to start serving your customers
Accepting chats
Visitor information
Chatting
Agent Chat Actions
Understanding agent statuses
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In-chat features
Manage members
Canned answers
Keyboard shortcuts
Tagging chats for Agents
Product card
Reply suggestions
Banning Visitors
Shopping cart
Visitor queue
Lead Qualifier
See more
Calls
Starting a Video call
Call hand off
Call me now
Whatsapp
Whatsapp for agents
Downloadable guides
Chat Agent Guide 2.0
Chat Console
Start chatting
Visitor information
Keyboard shortcuts in giosg chat
Canned answers
Tagging chats
Visitor's previous chats and rejoining chats
Autosuggest capacity
My and Organization's recent chats
Delete visitor data during chat conversations
See more
